We want you to be satisfied with your purchase. If for any reason you wish to make a return, you may request it within 14 days of the order delivery date.

To be accepted, the product must be:

•⁠ ⁠unworn, unwashed, and free of any signs of use;
•⁠ ⁠complete with original tags;
•⁠ ⁠returned in the original packaging, wherever possible.

Once we have received and verified the return, we will issue a refund using the payment method used for the purchase, within the timeframes required by current regulations.

Return shipping costs are the responsibility of the customer, unless the item received has a manufacturing defect or was sent by mistake.

If the product is defective or does not conform to the order placed, we invite you to contact us as soon as possible, attaching a few photographs of the issue. Our team will work to find the quickest and most appropriate solution.

To request a return or receive assistance, you can contact us via email at info@eun.ch or by phone at 3516392086, indicating your order number and the reason for the request.